ROI-Driven Platform Adoption Strategist

Neara; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

ESOP

Career growth opportunities

Challenging, meaningful projects

Meritocratic culture

Job summary

Neara in Los Angeles is seeking a Customer Value Architect who can translate our AI-powered platform into measurable ROI for high-value utilities. You will work directly with customers, on-site when needed, to define adoption paths, map business outcomes, and ensure delivery as contracted.

The role demands enterprise account experience, a technical background, and the ability to build trusted relationships and value cases with stakeholders across lines of business.

Qualifications

• Significant experience with enterprise account engagement and client management.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical experience.
• Experience developing tangible customer value and ROI frameworks.
• Strong communication skills and ability to explain complex topics clearly.
• Strong critical thinking and ability to map customer outcomes to solutions.
• External stakeholder engagement and relationship-building skills.
• Proactive problem-solver with creative solution approach.
• Programming and data integration proficiency; macro tools usage.
• Experience in energy infrastructure is a plus.

Responsibilities

• Develop deep understanding of Neara platform and translate functionality into customer value.
• Engage directly with customers, including on-site visits to drive adoption and outcomes.
• Ensure solutions are delivered as contracted and deliver identified business results.
• Define customer strategic imperatives and guide Neara solutions to enable them.
• Act as trusted advisor, embedding Neara within the customer’s workflow and change management.
• Collaborate with customers to build ROI business cases and cadence-based value reviews.
• Identify opportunities to expand Neara usage across additional solutions.
• Engage broad stakeholder audiences to foster credibility and trust.
• Work with Sales and Deployment to drive adoption, growth and measurable value.

Skills

Enterprise account engagement

Strategic client management

Enterprise software platforms

Software engineering experience

ROI frameworks

Communication

Critical thinking

Stakeholder engagement

Problem-solving

Programming

Data integration

Macros

Tools

Macros

Job description

Neara in Los Angeles is seeking a Customer Value Architect who can translate our AI-powered platform into measurable ROI for high-value utilities. You will work directly with customers, on-site when needed, to define adoption paths, map business outcomes, and ensure delivery as contracted.

The role demands enterprise account experience, a technical background, and the ability to build trusted relationships and value cases with stakeholders across lines of business.