Customer Value Architect — Enterprise ROI & Platform Adoption

Neara; San Francisco (CA); In loco; USD 130.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

ESOP

Career development

Meritocratic culture

Challenging projects

Descrizione del lavoro

Neara is seeking an experienced customer success/enablement leader to drive adoption of its platform for utilities across major markets. You will work directly with customers, including on-site engagements, to ensure outcomes are realized and contracts are delivered as scoped.

You will translate business goals into platform use, develop ROI cases, and expand Neara’s footprint across client organizations. The role emphasizes collaboration with Sales and Deployment, strong communication, and the

Competenze

• Experience in enterprise account engagement, strategy, and client management.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical experience.
• Experience in developing tangible customer value and ROI frameworks.
• Strong communication skills; ability to explain complex topics clearly.
• Strong critical thinking; translate customer outcomes to technical solutions.
• External stakeholder engagement with credibility and transparency.
• Willing to travel monthly.

Mansioni

• Develop a deep understanding of the Neara platform to translate its value to customers.
• Work on-site with customers to drive platform adoption and ensure outcomes.
• Ensure solutions are delivered as scoped and deliver business value.
• Translate customer goals to guidance on Neara solutions.
• Collaborate to define business cases and ROI metrics with customers.
• Identify opportunities to expand Neara use within customer organizations.
• Engage a broad stakeholder audience to build trusted relationships.
• Collaborate with Sales and Deployment to drive adoption and growth.
• Design and deliver tailored training sessions aligned with customer goals.
• Identify emerging needs to inform account strategies.

Conoscenze

Enterprise account engagement

Software engineering experience

ROI frameworks

Strong communication

Stakeholder engagement

Problem solving

Programming / data integration

Travel willingness

Descrizione del lavoro

Neara is seeking an experienced customer success/enablement leader to drive adoption of its platform for utilities across major markets. You will work directly with customers, including on-site engagements, to ensure outcomes are realized and contracts are delivered as scoped.

You will translate business goals into platform use, develop ROI cases, and expand Neara’s footprint across client organizations. The role emphasizes collaboration with Sales and Deployment, strong communication, and the