Robotics Technician Lead - Player-Coach, On-Site

Visa Hunt; Mesa (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

DoorDash Labs, an independent team within DoorDash, is seeking a Technician Lead in Mesa, AZ. This is a hands-on, player-coach role where you will spend 90-95% of your time diagnosing and repairing complex robotic systems on-site.

You will lead the shift to meet daily output goals, ensure safety, and escalate issues to engineering. The role reports to the Operations Manager, Service Operations, in DoorDash Labs.

Qualifications

• 3-5 years of service work experience.
• Drive to help build and implement scalable solutions.
• Excellent communication and documentation skills.
• Prior experience in vehicle or fleet service; leading or training team members is a major plus.
• Strong experience in work order management systems, ensuring accuracy and timeliness of work order completion.

Responsibilities

• Lead the technician team to hit fleet uptime and repair goals while personally executing the most complex robotic diagnostics.
• Perform advanced repairs, including component-level troubleshooting on intricate electrical systems and control units.
• Act as the process owner for the service center, creating and refining workflows that improve repair accuracy and shop efficiency.
• Provide clear, detailed documentation and shift handovers, setting the gold standard for the technician team.
• Lead medium-to-high complexity projects tied to fleet uptime and reliability from start to finish.
• Serve as the primary DRI for troubleshooting systemic hardware issues and escalate bottlenecks to engineering.

Skills

Communication skills

Documentation skills

Leadership / training experience

Work order management systems

Fleet service experience

Job description

DoorDash Labs, an independent team within DoorDash, is seeking a Technician Lead in Mesa, AZ. This is a hands-on, player-coach role where you will spend 90-95% of your time diagnosing and repairing complex robotic systems on-site.

You will lead the shift to meet daily output goals, ensure safety, and escalate issues to engineering. The role reports to the Operations Manager, Service Operations, in DoorDash Labs.