Robotics Technician Lead - Hands-on Team Coach

DoorDash; San Jose (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

DoorDash Labs seeks a Technician Lead to bridge high-level engineering goals with day-to-day shop floor execution in the Bay Area. This on-site, 90-95% hands-on role focuses on complex robotic diagnostics and repairs to keep fleet uptime at target levels.

You will own service center processes, mentor technicians, and ensure safe, efficient operations. Reports to the Operations Manager, Service Operations, within DoorDash Labs.

Qualifications

• 3-5 years of service work experience.
• Drive to help build scalable solutions.
• Excellent communication and documentation skills.
• Prior experience in vehicle or fleet service; leading/training team members is a plus.
• Strong experience in work order management systems; ensure accuracy and timeliness.
• Valid U.S. driver’s license required and MVR check completed.

Responsibilities

• Lead the team to hit fleet uptime and repair goals while personally executing complex diagnostics.
• Perform advanced repairs on intricate electrical systems and control units with minimal supervision.
• Own service center processes; refine workflows to improve repair accuracy and shop efficiency.
• Ensure dependable, accurate technical documentation and shift handovers; set high standards.
• Lead medium-to-high complexity projects tied to uptime and reliability from start to finish.
• Serve as primary DRI for troubleshooting systemic hardware issues and escalate bottlenecks.

Skills

Fleet uptime

Diagnostics

Electrical systems

Documentation

Team leadership

Driver's license

Tools

Work order systems

Job description

DoorDash Labs seeks a Technician Lead to bridge high-level engineering goals with day-to-day shop floor execution in the Bay Area. This on-site, 90-95% hands-on role focuses on complex robotic diagnostics and repairs to keep fleet uptime at target levels.

You will own service center processes, mentor technicians, and ensure safe, efficient operations. Reports to the Operations Manager, Service Operations, within DoorDash Labs.