PM-Shift Service Ops Lead, Robotics Lab

DoorDash USA; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

DoorDash Labs in Phoenix is seeking an Associate Operations Manager, Service, for the PM shift to lead the PM-shift team of technicians and maximize uptime of all Operations assets across multiple sites.

You will collaborate with Service Engineering on tooling needs, track KPIs, and ensure adherence to SOPs while coordinating career development for service technicians. This is an on-site role requiring a strong background in field operations and leadership.

Qualifications

• 6+ years in service operations, field service, or technical operations.
• 2+ years leading service technicians or field teams, with ownership of performance and execution.
• Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA).
• Comfortable operating in fast-paced, ambiguous environments and driving results through others.
• Experience scaling operations, launching new markets, or supporting infrastructure buildouts.
• Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred).
• Mobile/field service background (preferred).
• Familiarity with service platforms like MaintainX, JIRA, or similar (preferred).
• Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have).
• Believe in 1% improvement every day
• Valid U.S. drivers license required and a successful completion of MVR required

Responsibilities

• Lead the PM-shift team of new and experienced technicians to maximize uptime of all Operations assets during your shift.
• Foster a safety-first approach to all things Service.
• Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms.
• Track technician productivity to ensure we are good stewards maximizing our limited resources.
• Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level.
• Coordinate development of Service Technicians in supporting a career path within DoorDash Labs.
• Track KPIs and explain variances, and know which ones are shift-owned vs. shared across the 24-hour operation.
• Maintain accountability and uptime of all tools and equipment to support Service Operations.
• Own shift handoff with the AM Associate Operations Manager — flag open work orders, escalations, and parts status so nothing drops between shifts.
• You may flex your schedule to overlap with the AM shift for handoff, or to support weekend coverage.

Skills

Leadership

Operations management

Field service

KPIs

Problem solving

Communication

Team coordination

Drive for results

1% improvement

Vehicle operation

Tools

MaintainX

JIRA

Job description

DoorDash Labs in Phoenix is seeking an Associate Operations Manager, Service, for the PM shift to lead the PM-shift team of technicians and maximize uptime of all Operations assets across multiple sites.

You will collaborate with Service Engineering on tooling needs, track KPIs, and ensure adherence to SOPs while coordinating career development for service technicians. This is an on-site role requiring a strong background in field operations and leadership.