PM Shift Service Ops Lead, Robotics & Labs

DoorDash; Glendale (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

DoorDash Labs in Phoenix, AZ, is seeking a seasoned Service Operations leader to head the PM shift for the PHX market. You will lead technicians, maximize uptime of fleet assets, and partner with Service Engineering to deploy new platforms.

This on-site role requires strong KPI discipline, experience scaling operations, and a focus on safety. You will report to the Operations Manager, Service, and coordinate handoffs across shifts to keep the operation seamless.

Qualifications

• 6+ years in service operations, field service, or technical operations.
• 2+ years leading service technicians or field teams.
• Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA).
• Experience scaling operations, launching new markets, or supporting infrastructure buildouts.
• Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred).
• Mobile/field service background (preferred).
• Familiarity with service platforms like MaintainX, JIRA, or similar (preferred).
• Exposure to diagnostics, APIs, scripting, Python, GitHub (nice to have).
• Believe in 1% improvement every day.
• Valid U.S. drivers license required and a successful completion of MVR required.

Responsibilities

• Lead the PM-shift team of technicians to maximize uptime of all Operations assets during your shift.
• Work with Service Engineering on tooling needs with field deployments of new platforms.
• Track technician productivity to ensure resources are used efficiently.
• Ensure adherence to Service SOPs, including Work Order and Parts flow at local level.
• Coordinate development of Service Technicians in supporting a career path within DoorDash Labs.
• Track KPIs and explain variances, and manage shift-owned vs. shared metrics.
• Maintain accountability and uptime of all tools and equipment to support Service Operations.
• Own shift handoff with the AM Associate Operations Manager and flag open work orders, escalations, and parts status.

Skills

Service operations leadership

Field service management

KPIs & MTTR/MTBF

Robotics / autonomous systems

MaintainX

JIRA

APIs

Scripting

Python

GitHub

Mobile/field service platforms

Driver's license & MVR

Tools

MaintainX

JIRA

APIs

Scripting

Python

GitHub

Job description

DoorDash Labs in Phoenix, AZ, is seeking a seasoned Service Operations leader to head the PM shift for the PHX market. You will lead technicians, maximize uptime of fleet assets, and partner with Service Engineering to deploy new platforms.

This on-site role requires strong KPI discipline, experience scaling operations, and a focus on safety. You will report to the Operations Manager, Service, and coordinate handoffs across shifts to keep the operation seamless.