Robotics Field Support Engineer

Amazon; Etna Township (OH); On-site; USD 82,000 - 144,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k) Plan

Parental Leave

Job summary

Amazon is seeking a Field Hardware Support Engineer to ensure optimal performance of advanced robotics systems across customer sites. You will launch new deployments, perform hardware audits, and troubleshoot issues in a fast-paced environment.

You will work closely with on-site technicians and RTS engineering, developing maintenance procedures and performance metrics to scale operations safely and reliably.

Qualifications

• Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field.
• Knowledge of networking fundamentals.
• Experience working in a 24/7 production environment.
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred.
• Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems.
• Experience in Linux systems administration and/or development.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems.
• Partner with site-level RME teams to maximize advanced robotics system performance.
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite.
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime.
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems.
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite.
• Design and lead training sessions and develop training content for on-site RME teams.
• Develop and implement spare parts management systems and processes.
• Produce performance reports and provide "voice of the customer" feedback to development and support teams.
• Up to 50% travel expected

Skills

Networking knowledge

Linux systems

Six Sigma tools

Lean techniques

PMP or similar

Education

Bachelor's degree in Mechanical, Electrical, Industrial Engineering or related STEM field

Tools

Puppet

Chef

Ansible

Job description

Amazon is seeking a Field Hardware Support Engineer to ensure optimal performance of advanced robotics systems across customer sites. You will launch new deployments, perform hardware audits, and troubleshoot issues in a fast-paced environment.

You will work closely with on-site technicians and RTS engineering, developing maintenance procedures and performance metrics to scale operations safely and reliably.