Field Robotics Hardware Support Engineer

Amazon; Detroit (MI); On-site; USD 82,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan

Job summary

Amazon’s Robotics Technical Services (RTS) team is seeking a Field Support Engineer to serve as the vital link between on-site technicians and RTS engineering. You will launch new systems, perform maintenance, monitor performance, troubleshoot, and help scale operations across the fulfillment network.

You’ll work with RME teams to optimize robotics performance, design tooling, and develop procedures that ensure safety and reliability in a fast-paced environment with high throughput.

Qualifications

• Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field.
• Knowledge of networking fundamentals.
• Experience working in a 24/7 production environment.
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred.
• Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems.
• Experience in Linux systems administration and/or development.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems.
• Partner with site-level RME teams to maximize advanced robotics system performance.
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite.
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize downtime.
• Develop proactive monitoring tools to measure safety, reliability, and performance of robotics systems.
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite.
• Design and lead training sessions and develop training content for on-site RME teams.
• Develop and implement spare parts management systems and processes.
• Produce performance reports and provide "voice of the customer" feedback to development and support teams.
• Up to 50% travel expected.

Skills

Team collaboration

Problem solving

Networking fundamentals

Linux systems administration

Education

Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field

Tools

Puppet

Chef

Ansible

Job description

Amazon’s Robotics Technical Services (RTS) team is seeking a Field Support Engineer to serve as the vital link between on-site technicians and RTS engineering. You will launch new systems, perform maintenance, monitor performance, troubleshoot, and help scale operations across the fulfillment network.

You’ll work with RME teams to optimize robotics performance, design tooling, and develop procedures that ensure safety and reliability in a fast-paced environment with high throughput.