Robotics Technical Support Engineer

Amazon; Boston (MA); On-site; USD 90,000 - 158,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan

Paid Time Off

Life & AD&D insurance

Job summary

Amazon.com Services LLC seeks an experienced Technical Support Engineer to join the ARTS team, delivering 24x7 support for robotic fulfillment centers worldwide. You will diagnose complex robotic issues, manage high-severity incidents, and collaborate across technical and business teams to ensure rapid resolutions.

The role requires strong analytical and communication skills, plus hands-on experience with AWS, Linux, and scripting languages.

Qualifications

• 4+ years of software development or 4+ years of technical support experience
• Bachelor's degree or above in Electrical or Mechanical Engineering, or Master's in CS/engineering/math or equivalent
• Experience presenting technical information to executives/non-technical leaders
• Strong analytical skills, attention to detail, and debugging/troubleshooting abilities
• Experience scripting or programming in Ruby, Python, Shell/BASH, Java, C/C++, or Perl
• Experience in an AWS environment (VPC, EC2, S3, SQS, CloudFormation, Lambda) and Linux/Unix
• 4+ years in a technical role, preferably in support engineering or system administration

Responsibilities

• Perform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshooting
• Deliver timely and accurate solutions to customer requests and issues through effective ticket handling
• Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution
• Drive continuous improvement through development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows

Skills

Ruby

Python

Shell scripting

Java

C/C++

Perl

Other languages

Education

Bachelor's or higher in EE/ME or CS/Engineering/Math

Tools

AWS

Linux

SQL

CloudFormation

EC2

S3

Job description

Amazon.com Services LLC seeks an experienced Technical Support Engineer to join the ARTS team, delivering 24x7 support for robotic fulfillment centers worldwide. You will diagnose complex robotic issues, manage high-severity incidents, and collaborate across technical and business teams to ensure rapid resolutions.

The role requires strong analytical and communication skills, plus hands-on experience with AWS, Linux, and scripting languages.