Field Robotics Systems Engineer – On‑Site Support

Amazon; Sacramento (CA); On-site; USD 126,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off (PTO)

401(k) Plan

Parental Leave Options

Job summary

Amazon.com Services LLC in California is seeking a Robotics Field Hardware Support Engineer to serve as the vital link between on-site technicians and RTS engineering teams, ensuring maximum performance of advanced robotics systems. You will launch new systems, develop preventive maintenance procedures, and drive continuous improvement across Amazon's fulfillment network.

The role requires independent judgment in a fast-paced environment, with up to 50% travel and collaboration with regional

Qualifications

• 4+ years of systems engineering experience.
• Experience maintaining resilience by troubleshooting deployment failures and provisioning infrastructure.
• Experience with automation or monitoring frameworks and deployment.
• Experience in 24/7 production environments.
• Experience applying FMEA and reliability testing to improve performance.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
• Partner with site-level RME teams to maximize advanced robotics system performance
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
• Design and lead training sessions and develop training content for on-site RME teams
• Develop and implement spare parts management systems and processes
• Produce performance reports and provide "voice of the customer" feedback to development and support teams
• Up to 50% travel expected

Skills

Systems engineering

Automation frameworks

Monitoring frameworks

Infrastructure as code

Deployment troubleshooting

Job description

Amazon.com Services LLC in California is seeking a Robotics Field Hardware Support Engineer to serve as the vital link between on-site technicians and RTS engineering teams, ensuring maximum performance of advanced robotics systems. You will launch new systems, develop preventive maintenance procedures, and drive continuous improvement across Amazon's fulfillment network.

The role requires independent judgment in a fast-paced environment, with up to 50% travel and collaboration with regional