Robotics Hardware Support Engineer - Field Service

Amazon Inc.

Austin, Northern (TX, KY)

Hybrid

USD 82,000 - 144,000

Full time

6 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon.com Services LLC is seeking a Hardware Support Engineer for Robotics Technical Services to serve as the vital link between on-site technicians and RTS engineering teams, ensuring maximum performance of advanced robotics systems.

You will launch new systems, develop maintenance procedures, monitor performance, and drive improvements across the fulfillment network while working in a fast-paced environment. This role requires independent judgment and willingness to travel up to 50% as needed.

Qualifications

Bachelor's degree in a related STEM field.
Knowledge of networking fundamentals.
Experience in a 24/7 production environment.
Knowledge of Six Sigma tools, Lean techniques, PMP or similar.
Knowledge of configuration management systems (Puppet, Chef, Ansible).
Experience in Linux systems administration and/or development.

Responsibilities

Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems.
Partner with site-level RME teams to maximize advanced robotics system performance.
Identify, analyze, and resolve mechanical and system issues across the RTS product suite.
Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize downtime.
Develop and implement proactive monitoring tools to measure safety, reliability, and performance.