Robotics Field Hardware Engineer — On-site Support

Amazon; Dallas (TX); On-site; USD 82,000 - 144,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon’s Robotics Technical Services (RTS) is seeking a Field Hardware Support Engineer to serve as the vital link between on-site technicians and RTS engineering teams. You will launch new systems, develop maintenance procedures, ensure spare part availability, monitor performance, and lead continuous improvement initiatives across the fulfillment network.

The role requires independent judgment in a fast-paced, high-throughput environment, with a focus on safety, reliability, and system

Qualifications

• Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field
• Knowledge of networking fundamentals
• Experience working in a 24/7 production environment
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
• Experience in Linux systems administration and/or development

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
• Partner with site-level RME teams to maximize advanced robotics system performance
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
• Design and lead training sessions and develop training content for on-site RME teams
• Develop and implement spare parts management systems and processes
• Produce performance reports and provide "voice of the customer" feedback to development and support teams
• Up to 50% travel expected

Skills

Networking fundamentals

Linux administration

24/7 production environment experience

Troubleshooting

Education

Bachelor's degree in Mechanical, Electrical, Industrial Engineering, or related STEM field

Tools

Puppet

Chef

Ansible

Job description

Amazon’s Robotics Technical Services (RTS) is seeking a Field Hardware Support Engineer to serve as the vital link between on-site technicians and RTS engineering teams. You will launch new systems, develop maintenance procedures, ensure spare part availability, monitor performance, and lead continuous improvement initiatives across the fulfillment network.

The role requires independent judgment in a fast-paced, high-throughput environment, with a focus on safety, reliability, and system