Field Robotics Systems Engineer – On-Site Support

Amazon; Tracy (CA); On-site; USD 126,000 - 185,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid Time Off

Job summary

Amazon Robotics RTS is seeking a Field Support Engineer to join the RTS Field Hardware team. You will launch new systems, perform preventative maintenance, ensure spare parts availability, and monitor performance across facilities.

You’ll lead troubleshooting, develop tools, and collaborate with regional support managers to scale operations while maintaining safety and reliability of robotic systems within Amazon’s fulfillment network.

Qualifications

• 4+ years of systems engineering experience.
• Experience maintaining the resilience and reliability of services by troubleshooting deployment failures, creating infrastructure as code, creating resources (alarms, metrics, IAM role credentials), infrastructure provisioning and patching hosts.
• Experience in automation or monitoring frameworks, deployment or development.
• Experience working in 24/7 production environment.
• Experience designing, implementing, and executing systems and processes to ensure the reliability and performance of products and components, including FMEA and reliability testing.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems.
• Partner with site-level RME teams to maximize advanced robotics system performance.
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite.
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime.
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems.
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite.
• Design and lead training sessions and develop training content for on-site RME teams.
• Develop and implement spare parts management systems and processes.
• Produce performance reports and provide voice of the customer feedback to development and support teams.
• Up to 50% travel expected.

Skills

Systems engineering

Automation/Monitoring

Job description

Amazon Robotics RTS is seeking a Field Support Engineer to join the RTS Field Hardware team. You will launch new systems, perform preventative maintenance, ensure spare parts availability, and monitor performance across facilities.

You’ll lead troubleshooting, develop tools, and collaborate with regional support managers to scale operations while maintaining safety and reliability of robotic systems within Amazon’s fulfillment network.