Robotics Hardware Field Engineer

Amazon Inc.; Detroit (MI); On-site; USD 82,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off

401(k) Plan

Job summary

Amazon.com Services LLC’s Robotics Technical Services (RTS) seeks a Hardware Support Engineer to support on-site implementations, upgrades, and maintenance of advanced robotics systems. You will partner with RME teams to optimize performance, analyze failures, and design tools and diagnostics for rapid troubleshooting.

You will develop proactive monitoring, write maintenance procedures, and create training content for on-site teams while coordinating with regional managers to scale operations.

Qualifications

• Bachelor's degree or higher in Mechanical, Electrical, Industrial Engineering, or related STEM field.
• Knowledge of networking fundamentals.
• Experience working in a 24/7 production environment.
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred.
• Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems.
• Experience in Linux systems administration and/or development.
• 2+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience.
• 1+ years of building scripts, tooling, and automation for large-scale computing environments experience.
• Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration.
• Experience in network capture and systems troubleshooting.
• Experience building scripts, tooling, and automation for large-scale computing environments.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems.
• Partner with site-level RME teams to maximize advanced robotics system performance.
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite.
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime.
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems.
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite.
• Design and lead training sessions and develop training content for on-site RME teams.
• Develop and implement spare parts management systems and processes.
• Produce performance reports and provide "voice of the customer" feedback to development and support teams.
• Up to 50% travel expected

Skills

Networking fundamentals

24/7 production experience

Linux administration/development

SRE / DevOps experience

Automation scripting

Network troubleshooting

Education

Bachelor's degree in Mechanical, Electrical, Industrial Engineering, or related STEM

Tools

Puppet

Chef

Ansible

Job description

Amazon.com Services LLC’s Robotics Technical Services (RTS) seeks a Hardware Support Engineer to support on-site implementations, upgrades, and maintenance of advanced robotics systems. You will partner with RME teams to optimize performance, analyze failures, and design tools and diagnostics for rapid troubleshooting.

You will develop proactive monitoring, write maintenance procedures, and create training content for on-site teams while coordinating with regional managers to scale operations.