Robotics Field Service Technician: Onsite Automation Uptime

Formic; New York (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Equity in Formic

Healthcare Coverage (medical, dental,

401(k)

Home Office Stipend

Cell Phone Reimbursement

Paid Time Off

Job summary

Formic is seeking a Robotics Field Service Technician to join the Fleet Operations Team. You will perform preventive maintenance, carry out directed repairs, and represent Formic at customer facilities.

This hands‑on, safety‑focused role supports fleet performance, uptime, and system reliability in uptime‑critical environments. Working with Engineering and senior field staff, you will log activities, coordinate logistics, and use dashboards to monitor performance.

Qualifications

• 2+ years of hands‑on field service or maintenance experience with robotic or industrial automation systems.
• Solid troubleshooting across electrical, mechanical, PLC, or robotic control systems.
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
• Experience using CMMS platforms to track and report maintenance activity.
• Comfortable with local travel up to 80% and overnight travel up to 50%.
• Clear written and verbal communicator capable of producing structured service documentation.
• Demonstrated commitment to safety and disciplined, checklist‑driven field execution.
• Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight.

Responsibilities

• Execute scheduled preventive maintenance on robotic manufacturing cells following established checklists and procedures.
• Perform directed corrective maintenance and repairs as assigned by engineering, dispatch, or senior technicians.
• Respond to on‑site service calls, follow structured troubleshooting steps, and elevate complex or unresolved issues to engineering.
• Provide hands‑on technical support to customer operators and maintenance teams.
• Log service activity, asset updates, and spare part requirements in CMMS.
• Follow assigned field schedules and coordinate day‑to‑day logistics with customers and internal stakeholders.
• Monitor system performance using Formic dashboards and fleet tools, and report anomalies to engineering.
• Document service work and follow‑up actions with clarity and precision.
• Flag recurring issues or failure patterns to engineering for further investigation.
• Build professional, trusted relationships with plant managers and site personnel.
• Operate with strict adherence to safety standards, including LOTO and industrial compliance.
• Support RCA sessions, audits, and continuous improvement initiatives as directed.
• Continuously build technical skills across robotics, controls, networking, and industrial systems.

Skills

Field service

Troubleshooting

Electrical schematics

CMMS

Technical communication

Safety compliance

Tools

CMMS

Robotics systems

Job description

Formic is seeking a Robotics Field Service Technician to join the Fleet Operations Team. You will perform preventive maintenance, carry out directed repairs, and represent Formic at customer facilities.

This hands‑on, safety‑focused role supports fleet performance, uptime, and system reliability in uptime‑critical environments. Working with Engineering and senior field staff, you will log activities, coordinate logistics, and use dashboards to monitor performance.