Robotics Field Service Technician — Onsite Uptime Pro

Formic; Atlanta (GA); On-site; USD 113,652,000 - 126,050,000; Full time

Benefits offered by this job

Equity in Formic

Uncapped commission structure

Healthcare - medical, dental, vision

Life insurance and disability

EAP

Paid parental leave

401(k) retirement plan

Home office stipend

Cell phone reimbursement

15 days PTO

Job summary

Formic is hiring a Robotics Field Service Technician to join our Fleet Operations team in the U.S. This hands-on role executes preventive maintenance, performs directed repairs, and represents Formic on customer sites to ensure uptime and reliability.

You will work closely with Engineering and senior field staff, document service activity, and support continuous improvement while adhering to safety standards. Strong communication and travel readiness are essential.

Qualifications

• 2+ years of hands-on field service or maintenance experience with robotic/industrial automation systems.
• Strong troubleshooting across electrical, mechanical, PLC, or robotic control systems.
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
• Experience using CMMS to track and report maintenance activity.
• Willingness to travel locally up to 80% and overnight up to 50%.
• Clear written and verbal communication for structured service documentation.
• Commitment to safety and disciplined, checklist-driven field execution.
• Ability to follow detailed work instructions with minimal supervision.

Responsibilities

• Execute scheduled preventive maintenance on robotic manufacturing cells following established checklists and procedures.
• Perform directed corrective maintenance and repairs as assigned by engineering, dispatch, or senior technicians.
• Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex issues to engineering.
• Provide hands-on technical support to customer operators and maintenance teams.
• Log service activity, asset updates, and spare part requirements in CMMS systems.
• Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders.
• Monitor system performance using Formic dashboards and fleet tools, and report anomalies to engineering.
• Document service work and follow-up actions with clarity and precision.
• Flag recurring issues or failure patterns to engineering for further investigation.
• Build professional, trusted relationships with plant managers and site personnel.
• Operate with strict adherence to safety standards, including LOTO and industrial compliance.
• Support RCA sessions, audits, and continuous improvement initiatives as directed.
• Continuously build technical skills across robotics, controls, networking, and industrial systems.

Skills

Field service

Troubleshooting

Electrical

Mechanical

PLC

Robotic control

Communication

Education

2+ years field service or maintenance in robotics/automation

Tools

CMMS

Job description

Formic is hiring a Robotics Field Service Technician to join our Fleet Operations team in the U.S. This hands-on role executes preventive maintenance, performs directed repairs, and represents Formic on customer sites to ensure uptime and reliability.

You will work closely with Engineering and senior field staff, document service activity, and support continuous improvement while adhering to safety standards. Strong communication and travel readiness are essential.