Robotics Field Service Engineer — Install, Repair & Train

Intuitive Surgical; United States; Remote; USD 75,000 - 105,000; Full time

Job summary

Intuitive Surgical is seeking a Field Service Engineer to install, support, troubleshoot, repair, and maintain Intuitive products across assigned territory. You will perform scheduled maintenance, inspections, software updates, and upgrades, and provide hands-on training to customers and colleagues.

Travel up to 75% is required; you will manage spare parts and complete administrative tasks, ensuring service agreements and warranties are fulfilled with a focus on exceeding customer expectations.

Qualifications

• Experience troubleshooting electro-mechanical systems.
• Proven time management and effective communication.
• Willingness to travel within territory and serve customers.
• Residence within 30 miles of territory and Vendor Credentialing.

Responsibilities

• Install, support, troubleshoot, repair, and maintain all Intuitive products in your designated area.
• Ensure service agreements and warranty obligations are met and customer expectations exceeded.
• Perform scheduled maintenance, system inspections, software updates, and upgrades.
• Provide technical support and training to customers and Intuitive employees.
• Complete administrative tasks, manage spare parts inventory, and travel up to 75%.

Skills

Electro-mechanical troubleshooting

Time management

Communication skills

Willingness to travel

Job description

Intuitive Surgical is seeking a Field Service Engineer to install, support, troubleshoot, repair, and maintain Intuitive products across assigned territory. You will perform scheduled maintenance, inspections, software updates, and upgrades, and provide hands-on training to customers and colleagues.

Travel up to 75% is required; you will manage spare parts and complete administrative tasks, ensuring service agreements and warranties are fulfilled with a focus on exceeding customer expectations.