Robotics Field Operations Associate

serverobotics; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Serve Robotics is hiring an Operations Associate to ensure the smooth operation of autonomous delivery robots at our Doral - Miami, FL site. You will support robots in the field, perform light maintenance like cleaning sensors, and help ensure safe, on-time deliveries.

You’ll document incidents and share observations to improve our technology and operations. You’ll collaborate with operations, engineering, and customer support teams to manage deployments, escalate issues, and support safety and

Qualifications

• Valid driver’s license.
• Comfortable driving mid-size utility vehicles as needed.
• Capable of lifting and maneuvering items weighing up to 50 pounds.
• Demonstrated ability to engage with customers in a professional setting.
• Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require.

Responsibilities

• Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
• Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
• Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
• Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
• Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
• Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.

Skills

Valid driver's license

Mid-size vehicle driving

Heavy lifting 50 lbs

Customer-facing experience

Flexible hours

Jira

Slack

Tools

Jira

Slack

Job description

Serve Robotics is hiring an Operations Associate to ensure the smooth operation of autonomous delivery robots at our Doral - Miami, FL site. You will support robots in the field, perform light maintenance like cleaning sensors, and help ensure safe, on-time deliveries.

You’ll document incidents and share observations to improve our technology and operations. You’ll collaborate with operations, engineering, and customer support teams to manage deployments, escalate issues, and support safety and