Autonomous Delivery Field Ops Associate

serverobotics; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Serve Robotics seeks an Operations Associate to ensure smooth and reliable performance of autonomous delivery robots in the field. You will assist robots in the field, perform light maintenance like cleaning sensors, and help ensure deliveries are completed safely and on time.

You’ll document incidents, collaborate with operations, engineering and customer support, and help manage deployments while supporting safety and training initiatives.

Qualifications

• Valid driver's license.
• Comfortable driving mid-size utility vehicles as needed.
• Capable of lifting and maneuvering items weighing up to 50 pounds.
• Demonstrated ability to engage with customers in a professional setting.
• Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require

Responsibilities

• Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
• Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
• Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
• Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
• Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
• Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear

Skills

Valid driver's license

Customer-facing skills

Flexible hours

Safety-conscious

Tools

Jira

Slack

Job description

Serve Robotics seeks an Operations Associate to ensure smooth and reliable performance of autonomous delivery robots in the field. You will assist robots in the field, perform light maintenance like cleaning sensors, and help ensure deliveries are completed safely and on time.

You’ll document incidents, collaborate with operations, engineering and customer support, and help manage deployments while supporting safety and training initiatives.