Robotics Field Operations Associate — Part-Time, Miami

serverobotics; Miami (FL); On-site; USD 19,000 - 39,000; Part time

Job summary

Serve Robotics in Miami, FL is seeking an on-site Part-time Operations Associate to support our autonomous delivery robots in the field. You will assist robots in the field, perform light maintenance, and help ensure deliveries are completed safely and on time.

You will collaborate with operations, engineering, and customer support to manage deployments, escalate issues, and support safety and training initiatives.

Qualifications

• Valid driver's license.
• Comfortable driving mid-size utility vehicles.
• Capable of lifting and maneuvering items up to 50 pounds.
• Demonstrated ability to engage with customers in a professional setting.
• Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require.

Responsibilities

• Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.
• Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.
• Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
• Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
• Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.
• Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.

Skills

Valid driver's license

Comfortable driving mid-size utility

Capable of lifting up to 50 pounds

Professional customer interaction

Willingness to work flexible hours

Tools

Jira

Slack

Job description

Serve Robotics in Miami, FL is seeking an on-site Part-time Operations Associate to support our autonomous delivery robots in the field. You will assist robots in the field, perform light maintenance, and help ensure deliveries are completed safely and on time.

You will collaborate with operations, engineering, and customer support to manage deployments, escalate issues, and support safety and training initiatives.