Robotics Field Operations Associate — Delivery Support

Serve Robotics Inc; Los Angeles (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Serve Robotics in Los Angeles seeks an Operations Associate to ensure the smooth, reliable performance of our autonomous delivery robots in real-world settings. You’ll assist robots in the field, perform light maintenance such as sensor cleaning, and help ensure deliveries are completed safely and on time.

You’ll collaborate with operations, engineering, and customer support to manage deployments, elevate technical issues, and support safety and training initiatives, including driving company

Qualifications

• Must have a valid driver's license and able to drive mid-size vehicles.
• Ability to lift and move items up to 50 pounds.
• Professional interaction with customers in a service setting.
• Willingness to work flexible hours, including nights, weekends, and holidays.
• Comfortable in field roles and operating company vehicles or e-bikes.

Responsibilities

• Maintain field readiness by supporting robots, ensuring timely response and order fulfillment.
• Assist in deployment processes including prep, inspection, cleaning and placement of robots.
• Track and close escalation tickets with clear communication and records.
• Operate company vehicles to move, recover, or reposition robots as needed.
• Prioritize safety by following PPE rules and official safety standards.
• Manage end-of-shift recovery by charging, sanitizing, and accounting for robots and equipment.
• Handle, maintain, and store company tools and protective gear.

Skills

Valid driver's license

Able to drive mid-size vehicles

Lift up to 50 lbs

Customer-facing professionalism

Flexible hours including nights/week-?

Tools

Jira

Slack

Job description

Serve Robotics in Los Angeles seeks an Operations Associate to ensure the smooth, reliable performance of our autonomous delivery robots in real-world settings. You’ll assist robots in the field, perform light maintenance such as sensor cleaning, and help ensure deliveries are completed safely and on time.

You’ll collaborate with operations, engineering, and customer support to manage deployments, elevate technical issues, and support safety and training initiatives, including driving company