Roadside Service & Tow Technician

AAA The Auto Club Group; Chicago (IL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Sign-On Bonus

Attendance Bonus

Paid Training

AAA membership

Job summary

AAA The Auto Club Group in Chicago, IL seeks a Service Vehicle Operator to respond to roadside calls, assist stranded motorists with jump-starts, tire changes, lockouts, and safe towing. You will work outdoors and on the road, using tablets to manage calls and document activity, with a focus on safety and customer service.

The role requires a high school diploma or GED, a valid driver’s license, ability to lift 75 pounds, and compliance with DOT and background checks.

Qualifications

• High school diploma or GED required.
• Valid driver's license with clean driving record; DOT requirements.
• Pass drug screen, MVR, background check, and DOT physical.

Responsibilities

• Respond to roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services: tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip inspections; report maintenance concerns.
• Maintain a clean and professional service vehicle.
• Document daily activities, service calls, vehicle logs, and receipts.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.

Skills

Customer service

Safe driving

GPS & tablets

Heavy lifting

Valid driver's license

DOT compliance

Pre-trip inspections

Education

High school diploma or GED

Tools

Tablets

GPS devices

Job description

AAA The Auto Club Group in Chicago, IL seeks a Service Vehicle Operator to respond to roadside calls, assist stranded motorists with jump-starts, tire changes, lockouts, and safe towing. You will work outdoors and on the road, using tablets to manage calls and document activity, with a focus on safety and customer service.

The role requires a high school diploma or GED, a valid driver’s license, ability to lift 75 pounds, and compliance with DOT and background checks.