Roadside Hero: Service Vehicle Operator & Tow Driver

AAA-The Auto Club Group; Nashville (TN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Fully Paid Training

AAA Membership

Job summary

AAA The Auto Club Group is seeking a Service Vehicle Operator to respond to roadside assistance calls, assist stranded motorists with jump-starts, tire changes, lockouts, and towing when needed. You will work on the road, using tablets to manage requests, and ensure safety and customer service at all times.

This on-site role requires a valid driver's license, ability to lift 75 pounds, pass pre-employment screens, DOT physical, and a commitment to safety.

Qualifications

• Requires high school diploma or GED.
• Valid driver's license with clean record.
• Able to pass drug screen, background check, DOT physical.
• Able to lift up to 75 pounds.
• Strong customer service and communication skills.

Responsibilities

• Respond to roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services including tire changes, fuel delivery, battery testing and jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Skills

Customer service

Independent field work

Safe driving

GPS & tablets

Communication

Education

High school diploma or GED

Tools

GPS devices

Tablets

Job description

AAA The Auto Club Group is seeking a Service Vehicle Operator to respond to roadside assistance calls, assist stranded motorists with jump-starts, tire changes, lockouts, and towing when needed. You will work on the road, using tablets to manage requests, and ensure safety and customer service at all times.

This on-site role requires a valid driver's license, ability to lift 75 pounds, pass pre-employment screens, DOT physical, and a commitment to safety.