Roadside Service Operator | Field Technician

ACS Auto Club Services, Inc.; Chicago (IL); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Fully paid training

Health & Wellness Medical plans

Job summary

The Auto Club Group (ACG) is hiring a Service Vehicle Operator to respond to roadside calls and assist AAA members on site in Chicago, IL. You will perform services like jump-starts, tire changes, lockouts, and towing as needed, while maintaining safety and professional interactions with members.

You will complete pre-trip/post-trip inspections, document activities, and stay compliant with DOT requirements. The role offers competitive hourly pay, overtime, and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Strong customer service skills with the ability to communicate effectively and professionally.
• Ability to work independently in the field and make sound decisions.
• Comfortable using GPS, mobile technology, tablets, and electronic applications.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and recordkeeping skills.
• Must complete AAA training programs.

Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls and service requests.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and AAA events as needed.

Skills

Customer service

Effective communication

Independence in the field

GPS & mobile tech

DOT familiarity

Safety conscious

Recordkeeping

Education

High school diploma or GED

Job description

The Auto Club Group (ACG) is hiring a Service Vehicle Operator to respond to roadside calls and assist AAA members on site in Chicago, IL. You will perform services like jump-starts, tire changes, lockouts, and towing as needed, while maintaining safety and professional interactions with members.

You will complete pre-trip/post-trip inspections, document activities, and stay compliant with DOT requirements. The role offers competitive hourly pay, overtime, and a comprehensive benefits package.