Roadside Rescue Technician — Service Vehicle Operator

AAA-The Auto Club Group; Fort Wayne (IN); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Fully paid training

AAA membership

Job summary

AAA-The Auto Club Group seeks a Service Vehicle Operator to respond to roadside calls and assist stranded motorists with services such as jump-starts, tire changes, and lockouts. You will tow vehicles when needed, work independently on the road, and ensure safe driving while delivering high-value service to AAA members.

The role requires loading and unloading with up to 75 pounds, using GPS/tablets, and passing DOT and background checks.

Qualifications

• High school diploma or GED required.
• Valid state driver’s license with minimal infractions.
• Must pass drug screening, MVR review, background check, and DOT physical examination.
• Strong customer service and professional communication.
• Ability to work independently in the field using GPS and tablets.
• Ability to lift and move items up to 75 pounds.
• Must complete AAA training programs and maintain safety standards.

Responsibilities

• Respond to roadside assistance requests from AAA members using a tow vehicle.
• Provide emergency roadside services including tire changes, fuel delivery, battery testing, jump starts and lockout assistance.
• Safely tow disabled vehicles following procedures and guidelines.
• Verify AAA membership and deliver excellent customer service.
• Complete pre-trip and post-trip DOT inspections and report maintenance concerns.
• Maintain a clean and professional service vehicle.
• Document daily activities, service calls, logs and receipts.
• Maintain DOT certification and acceptable driving record.
• Aim for goals related to member satisfaction, safety and productivity.
• Support community events and AAA activities as needed.

Skills

Customer service

Independent work

GPS use

Field decision making

Safety awareness

Education

High school diploma or GED

Job description

AAA-The Auto Club Group seeks a Service Vehicle Operator to respond to roadside calls and assist stranded motorists with services such as jump-starts, tire changes, and lockouts. You will tow vehicles when needed, work independently on the road, and ensure safe driving while delivering high-value service to AAA members.

The role requires loading and unloading with up to 75 pounds, using GPS/tablets, and passing DOT and background checks.