Roadside Service Tech - Flatbed & Tow Specialist

AAA Northeast; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health coverage

401(k) with 6% match

Paid time off

AAA membership

Job summary

AAA Northeast is hiring a Roadside Service Tech Flatbed to provide safe, on-time service to members. You’ll operate a tow or flatbed vehicle, perform minor mechanical work, and assist members with battery boosts, tire changes, and secure transport when needed.

This role requires routing to a 24/7 schedule and a strong emphasis on safety and customer care. Responsibilities include diagnosing issues, towing when required, promoting AAA products, and maintaining vehicle readiness.

Qualifications

• High School Diploma or GED required.
• 21 years of age or older required.
• Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting preferred.
• Valid driver’s license issued by a single state or jurisdiction required.
• DOT card pre-hire and maintained during employment.
• Motor vehicle record checks required pre-hire and periodically during employment.

Responsibilities

• Responds to member requests with ETA and ensures safe service in tow or flatbed vehicle.
• Provides minor mechanical assistance and performs towing when needed per policy and safety guidelines.
• Maintains service vehicle and equipment in safe working order and manages inventory of tools and products.
• Educates members on AAA products and services and assists Dispatch to direct members to their destinations.
• Works independently and adapts to a 24/7 shift rotation while prioritizing member safety and satisfaction.

Skills

Driver's license

Education

High School Diploma or GED

Post-secondary training in automotive mechanics

Familiarity with electrical troubleshooting

DOT card

Job description

AAA Northeast is hiring a Roadside Service Tech Flatbed to provide safe, on-time service to members. You’ll operate a tow or flatbed vehicle, perform minor mechanical work, and assist members with battery boosts, tire changes, and secure transport when needed.

This role requires routing to a 24/7 schedule and a strong emphasis on safety and customer care. Responsibilities include diagnosing issues, towing when required, promoting AAA products, and maintaining vehicle readiness.