Roadside Service Tech - Flatbed & Tow Specialist

AAA Northeast

United States

On-site

USD 30,000 - 34,000

Full time

11 days ago
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Benefits offered by this job

Health coverage
401(k) with 6% match
Paid time off
AAA membership

Job summary

AAA Northeast is hiring a Roadside Service Tech Flatbed to provide safe, on-time service to members. You’ll operate a tow or flatbed vehicle, perform minor mechanical work, and assist members with battery boosts, tire changes, and secure transport when needed.

This role requires routing to a 24/7 schedule and a strong emphasis on safety and customer care. Responsibilities include diagnosing issues, towing when required, promoting AAA products, and maintaining vehicle readiness.

Qualifications

  • High School Diploma or GED required.
  • 21 years of age or older required.
  • Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting preferred.
  • Valid driver’s license issued by a single state or jurisdiction required.
  • DOT card pre-hire and maintained during employment.
  • Motor vehicle record checks required pre-hire and periodically during employment.

Responsibilities

  • Responds to member requests with ETA and ensures safe service in tow or flatbed vehicle.
  • Provides minor mechanical assistance and performs towing when needed per policy and safety guidelines.
  • Maintains service vehicle and equipment in safe working order and manages inventory of tools and products.
  • Educates members on AAA products and services and assists Dispatch to direct members to their destinations.
  • Works independently and adapts to a 24/7 shift rotation while prioritizing member safety and satisfaction.

Skills

Driver's license

Education

High School Diploma or GED
Post-secondary training in automotive mechanics
Familiarity with electrical troubleshooting
DOT card

Job description

AAA Northeast is hiring a Roadside Service Tech Flatbed to provide safe, on-time service to members. You’ll operate a tow or flatbed vehicle, perform minor mechanical work, and assist members with battery boosts, tire changes, and secure transport when needed.

This role requires routing to a 24/7 schedule and a strong emphasis on safety and customer care. Responsibilities include diagnosing issues, towing when required, promoting AAA products, and maintaining vehicle readiness.

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