Roadside Service Pro & Tow Driver

ACS Auto Club Services, Inc.; Charlotte (NC); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Sign-On Bonus

Overtime opportunities

Health insurance

PTO

Job summary

ACS Auto Club Services, Inc. is seeking a Service Vehicle Operator to respond to roadside assistance requests and assist stranded motorists in Charlotte, NC.

You will drive a service vehicle, perform tire changes, jump starts, lockouts, and minor repairs, and safely tow vehicles when needed. Role emphasizes safety, independent driving, and excellent customer service while maintaining records and using tablets to manage requests.

Qualifications

• High school diploma or GED required.
• Valid state driver\'s license with clean driving record.
• Pass pre-employment screenings (drug, MVDR, background, and DOT).
• Ability to lift up to 75 pounds.
• Excellent customer service and communication skills.
• Flexible schedule including evenings and weekends.

Responsibilities

• Respond to roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services such as tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service at every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls and towing procedures.
• Document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and AAA events as needed.

Skills

Customer service

Communication

Independent work

GPS usage

Education

High school diploma or GED

Tools

GPS devices

Tablets

Job description

ACS Auto Club Services, Inc. is seeking a Service Vehicle Operator to respond to roadside assistance requests and assist stranded motorists in Charlotte, NC.

You will drive a service vehicle, perform tire changes, jump starts, lockouts, and minor repairs, and safely tow vehicles when needed. Role emphasizes safety, independent driving, and excellent customer service while maintaining records and using tablets to manage requests.