Roadside Hero & Tow Service Specialist

AAA-The Auto Club Group; North Charleston (SC); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Fully paid training

Complimentary AAA membership with road

Adoption assistance

Job summary

AAA The Auto Club Group in North Charleston, SC, is seeking a Service Vehicle Operator to respond to roadside calls, assist stranded motorists with jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. You will work independently on the road, delivering hands-on problem solving and excellent member service.

This on-site role requires flexibility for evenings and weekends, has paid training, a $1,000 sign-on bonus, and a strong benefits package.

Qualifications

• High school diploma or GED is required.
• Valid state driver’s license with a clean driving record.
• Ability to pass drug screening, MVRO, background check, and a DOT physical.
• Ability to lift/move items up to 75 pounds.
• Willingness to work evenings, weekends, and holidays.
• DOT certification maintained and safety-focused.

Responsibilities

• Respond to roadside assistance requests with a tow truck or service vehicle.
• Provide emergency roadside services such as tire changes, fuel delivery, battery testing/installation, jump starts, lockout assistance, and minor repairs.
• Safely tow disabled vehicles following established procedures.
• Verify AAA membership and deliver outstanding customer service.
• Complete pre-trip and post-trip inspections and report maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets/electronic devices to manage calls and service requests.
• Accurately document daily activities, service calls, vehicle logs and receipts.
• Maintain DOT certification and an acceptable driving record.
• Support community and AAA events as needed.

Skills

Customer service

Independent work

Safe driving

GPS usage

Communication skills

Education

High school diploma or GED

Tools

GPS devices

Tablets

Job description

AAA The Auto Club Group in North Charleston, SC, is seeking a Service Vehicle Operator to respond to roadside calls, assist stranded motorists with jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. You will work independently on the road, delivering hands-on problem solving and excellent member service.

This on-site role requires flexibility for evenings and weekends, has paid training, a $1,000 sign-on bonus, and a strong benefits package.