Mobile Roadside Rescue Specialist

AAA-The Auto Club Group; Tampa (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Sign-on bonus

Quarterly Perfect Attendance Bonus

Fully paid training

Job summary

AAA The Auto Club Group in Tampa seeks a Service Vehicle Operator to assist members on the road, delivering tire changes, jump starts, lockouts, and towing when needed. You’ll work on-call, respond to service calls, and represent AAA with professionalism and safety.

The role requires a high school diploma, a valid driver's license, and the ability to pass drug, background, MVR, and DOT screens. You will use tablets and GPS to manage requests, and maintain the vehicle and logs in accordance with

Qualifications

• High school diploma or GED required.
• Valid state driver’s license with clean record.
• Must pass pre-employment drug screening, MVR, background check and DOT physical.
• Strong customer service and professional communication.
• Ability to work independently and make field decisions.
• Comfortable using GPS, tablets and electronic applications.
• Ability to lift and move up to 75 pounds.
• Must complete AAA training programs.
• Commitment to safety and teamwork.

Responsibilities

• Respond to roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services (tire changes, fuel, battery testing/install) and lockout assistance.
• Safely tow disabled vehicles following procedures.
• Verify AAA membership and deliver excellent service.
• Complete pre-trip and post-trip DOT inspections; report maintenance concerns.
• Maintain a clean, professional service vehicle.
• Use tablets to manage calls and update service requests.
• Document daily activities, service calls, vehicle logs and receipts.
• Maintain DOT certification and driving record.
• Achieve goals related to member satisfaction, safety, productivity and battery services.
• Support community and AAA events as needed.

Skills

Customer service

Independent worker

GPS & mobile tech

Reading roadside procedures

Math basics

Education

High school diploma or GED

Tools

Tablets & mobile devices

GPS devices

Job description

AAA The Auto Club Group in Tampa seeks a Service Vehicle Operator to assist members on the road, delivering tire changes, jump starts, lockouts, and towing when needed. You’ll work on-call, respond to service calls, and represent AAA with professionalism and safety.

The role requires a high school diploma, a valid driver's license, and the ability to pass drug, background, MVR, and DOT screens. You will use tablets and GPS to manage requests, and maintain the vehicle and logs in accordance with