Roadside Rescue Technician & Tow Pro

ACS Auto Club Services, Inc.; Wisconsin; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Overtime pay (time-and-a-half)

Fully paid training

Comprehensive benefits

Job summary

ACS Auto Club Services, Inc. seeks a Service Vehicle Operator to assist AAA members on the road. You will respond to service calls, perform tire changes, fuel delivery, jump starts, lockouts, and safe towing, while documenting activities and maintaining company vehicle readiness.

You’ll work a flexible schedule including evenings, weekends, and holidays, with a strong focus on safety, customer care, and independent decision-making in dynamic roadside environments.

Qualifications

• High school diploma or GED required.
• Valid state driver’s license with clean driving record.
• Must pass drug screen, MVR, background check, and DOT exam.
• Strong customer service and professional communication.
• Ability to work independently and make field decisions.
• Familiarity with GPS, tablets, and mobile tech.
• Ability to lift up to 75 pounds and read procedures.
• Completion of AAA training programs as required.
• Must be 21 or older; Illinois license if employed there.

Responsibilities

• Respond to roadside assistance calls using tow or service vehicle.
• Provide tire changes, fuel, jump starts, lockouts and minor repairs.
• Tow disabled vehicles following procedures and safety guidelines.
• Verify AAA membership and deliver excellent service.
• Conduct pre/post-trip DOT inspections and report concerns.
• Maintain a clean, professional service vehicle.
• Use tablets to manage calls and update service requests.
• Document daily activities and vehicle logs accurately.
• Maintain DOT certification and safe driving record.
• Aim for high member satisfaction, safety and productivity.

Skills

Customer service

Communication skills

Independent work

Safety awareness

DOT knowledge

GPS usage

Tablets/mobile tech

Education

High school diploma or GED

Tools

GPS usage

Tablets

Electronic devices

Job description

ACS Auto Club Services, Inc. seeks a Service Vehicle Operator to assist AAA members on the road. You will respond to service calls, perform tire changes, fuel delivery, jump starts, lockouts, and safe towing, while documenting activities and maintaining company vehicle readiness.

You’ll work a flexible schedule including evenings, weekends, and holidays, with a strong focus on safety, customer care, and independent decision-making in dynamic roadside environments.