Roadside Rescue Technician — Jump Starts & Towing

AAA Northeast; Union (NJ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Paid time off

AAA membership

Insurance discounts

Wellness incentives

Tuition reimbursement

Job summary

AAA Northeast is seeking a Roadside Service Tech I-Tow to deliver safe, high-quality roadside assistance to AAA members. You will respond to service requests within ETA, perform minor mechanical tasks, and, if needed, tow vehicles to repair facilities while maintaining professional member interactions.

Responsibilities include educating members on AAA products, promoting services, and ensuring safety at the scene.

Qualifications

• High School Diploma or GED required.
• At least 21 years of age.
• Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting preferred.
• Active and valid driver’s license required; must pass motor vehicle record check.

Responsibilities

• Answer calls and dispatch members with ETA; ensure safe scene assessment on arrival.
• Provide minor mechanical assistance and assist with towing when necessary.
• Keep service vehicle and equipment in safe working order; follow safety procedures.
• Educate members on AAA products and services; promote additional offerings.
• Work independently and flexibly across shifts to cover 24/7 operations.
• Ensure secure handling of payments and customer data per policy.

Skills

Customer service

Safety awareness

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

AAA Northeast is seeking a Roadside Service Tech I-Tow to deliver safe, high-quality roadside assistance to AAA members. You will respond to service requests within ETA, perform minor mechanical tasks, and, if needed, tow vehicles to repair facilities while maintaining professional member interactions.

Responsibilities include educating members on AAA products, promoting services, and ensuring safety at the scene.