Roadside Maintenance Lead: Tier 2 Tech Support

Ryder System, Inc.; Olympia (WA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Job summary

Ryder System, Inc. in Olympia, WA seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will determine if an internal technician is dispatched or if work is handed to a third party, resolving issues on Ryder lease or contract vehicles. The role requires strong maintenance knowledge, problem solving, and clear customer communication to improve uptime and reliability.

Qualifications

• HS diploma or GED required.
• Five (5) years or more working in a Ryder Operations (shop) environment preferred.
• Two (2) years or more in Ryder operations direct customer service exposure preferred.
• Four (4) years or more in transportation maintenance required.
• Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.
• ASE Certifications

Responsibilities

• Assess, research, troubleshoot and remedy vehicle roadside breakdowns with autonomy over cost and uptime.
• Assist with follow ups, escalations, and service-provider interactions; provide summaries to the maintenance team.
• Provide updated technical knowledge to maintenance team using OEM information and internal trainings.
• Mentor Tier 1 call center team and provide periodic training.

Skills

Technical diagnostics

Customer service

Spanish language (preferred)

Communication

Troubleshooting

Vendor coordination

Education

HS diploma/GED

ASE certifications

Tools

Diagnostic testing equipment

Job description

Ryder System, Inc. in Olympia, WA seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish.

You will determine if an internal technician is dispatched or if work is handed to a third party, resolving issues on Ryder lease or contract vehicles. The role requires strong maintenance knowledge, problem solving, and clear customer communication to improve uptime and reliability.