Roadside Dispatch Team Leader - Customer Support Ops

Cox Enterprises, Inc.; Kansas City (MO); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Seven paid holidays

Wellness time off

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead the Roadside team and drive operational excellence. You will coach dispatchers, ensure high service standards, and support staff development while maintaining policy compliance and efficient scheduling.

The role emphasizes hands-on leadership, cross-team collaboration, and a focus on meeting performance targets in a fast-paced environment.

Qualifications

• HS diploma or higher with 5 years in Transportation or Call Center
• Strong knowledge of MS Office
• Excellent communication across the organization

Responsibilities

• Coach & Cheerleader: guide the team on dispatch timeliness and metrics.
• Trainer Extraordinaire: develop and motivate team members.
• Policy Pro: ensure compliance with procedures.
• Customer Whisperer: manage events and maintain service quality.
• Flex Master: adjust schedules and priorities effectively.

Skills

Communication skills

Team leadership

Education

High School Diploma/GED

Bachelor's degree in a related discipline

Master's degree in a related discipline

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead the Roadside team and drive operational excellence. You will coach dispatchers, ensure high service standards, and support staff development while maintaining policy compliance and efficient scheduling.

The role emphasizes hands-on leadership, cross-team collaboration, and a focus on meeting performance targets in a fast-paced environment.