Roadside Dispatch Team Lead - Ops Coach & Scheduling

Cox Enterprises, Inc.; Belleville (MI); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Seven paid holidays

Wellness hours (up to 160 per year)

Bereavement leave

Voting time off

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead our Roadside team and ensure top-notch event handling and customer service. You will coach Dispatch staff, optimize timeliness and phone metrics, and drive operational efficiency across the call center.

The role emphasizes staff development, scheduling flexibility, and adherence to company policies, with a focus on delivering high-quality roadside support to customers.

Qualifications

• 5 years' experience in Transportation or Call Center, or equivalent combinations as described.
• Excellent communication skills to work with teams across the organization.
• Strong knowledge of MS Office and office software.

Responsibilities

• Lead and coach the Roadside team to maintain dispatch timeliness and high service standards.
• Drive staff development, motivation, and performance coaching.
• Ensure compliance with company procedures and policies while managing events and customer interactions.

Skills

Leadership

Coaching

Communication

Education

High school diploma/GED

Bachelor's degree in related discipline

Master's degree in related discipline

PhD in related discipline

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead our Roadside team and ensure top-notch event handling and customer service. You will coach Dispatch staff, optimize timeliness and phone metrics, and drive operational efficiency across the call center.

The role emphasizes staff development, scheduling flexibility, and adherence to company policies, with a focus on delivering high-quality roadside support to customers.