Roadside Dispatch Leader | Team Coach & Ops Champion

Cox Enterprises, Inc.; New York (NY); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Seven paid holidays

Paid wellness time

Job summary

Cox Enterprises, Inc. in New York seeks a dynamic Supervisor of Transportation Breakdown to lead our Roadside team.

You will drive performance, support employee development, motivate specialists, and uphold high service standards across the call center. This leadership role concentrates on scheduling, dispatch timeliness, policy compliance, and cross‑functional collaboration to deliver outstanding roadside support.

Qualifications

• High School Diploma/GED required; 5 years in a related field (Transportation, Call Center) or equivalent combos.
• Excellent communication skills to work effectively with teams across the organization.
• Strong knowledge of MS Office and related tools.

Responsibilities

• Lead Roadside team to improve dispatch timeliness and service metrics.
• Coach and develop team members for performance and growth.
• Ensure policy compliance and clear procedures across operations.
• Motivate breakdown specialists and maintain high customer service standards.

Skills

Communication

Team collaboration

Education

High School Diploma/GED

Bachelor's degree in related discipline

Master's degree

Ph.D.

Tools

MS Office

Job description

Cox Enterprises, Inc. in New York seeks a dynamic Supervisor of Transportation Breakdown to lead our Roadside team.

You will drive performance, support employee development, motivate specialists, and uphold high service standards across the call center. This leadership role concentrates on scheduling, dispatch timeliness, policy compliance, and cross‑functional collaboration to deliver outstanding roadside support.