Roadside Dispatch Team Lead — Transportation Ops

Cox Enterprises, Inc.; Portland (OR); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown to lead the Roadside team, drive performance, and mentor staff across dispatch, phone metrics, and service standards. You will foster development, uphold policies, and ensure top-tier event handling for customers on the road.

The role emphasizes hands-on leadership in a fast-paced environment, with a focus on coaching, training, and scheduling flexibility to meet business needs.

Qualifications

• High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center).
• Requires strong knowledge of MS Office.
• Excellent communication skills to work effectively with teams throughout organization.

Responsibilities

• Coach & Cheerleader: Guide team to dispatch timeliness and efficiency.
• Trainer Extraordinaire: Develop and motivate team members.
• Policy Pro: Ensure compliance with company procedures.
• Customer Whisperer: Manage critical event handling with customers.
• Flex Master: Schedule adjustments and prioritization.

Skills

Excellent communication

Education

High School Diploma/GED

Bachelor's degree in related discipline

Tools

MS Office

Job description

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown to lead the Roadside team, drive performance, and mentor staff across dispatch, phone metrics, and service standards. You will foster development, uphold policies, and ensure top-tier event handling for customers on the road.

The role emphasizes hands-on leadership in a fast-paced environment, with a focus on coaching, training, and scheduling flexibility to meet business needs.