Roadside Dispatch Team Lead — Transportation Ops

Cox Enterprises, Inc.; Bridgeport (CT); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation & holidays

Wellness time off

Bereavement & voting leave

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead our Roadside team and drive operational performance. You will coach, train, and motivate breakdown specialists, ensuring high service standards across the call center.

The role emphasizes scheduling flexibility, policy adherence, and effective cross-team communication to support customers on the road, with a focus on leadership and impact.

Qualifications

• High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center).
• Alternative combinations: bachelor's degree with 3 years in related field; master's with 1 year; Ph.D. with up to 1 year.

Responsibilities

• Coach and motivate dispatch timeliness, phone metrics, and operations.
• Provide personalized development and motivation for team members.
• Ensure compliance with company procedures and policies.

Skills

Communication skills

Team leadership

MS Office

Education

High School Diploma/GED

Bachelor's degree in related discipline

Master's degree in related discipline

Ph.D. in related field

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead our Roadside team and drive operational performance. You will coach, train, and motivate breakdown specialists, ensuring high service standards across the call center.

The role emphasizes scheduling flexibility, policy adherence, and effective cross-team communication to support customers on the road, with a focus on leadership and impact.