Roadside Dispatch Supervisor & Team Coach

Cox Enterprises, Inc.; Burlington (VT); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Seven paid holidays

Wellness benefits

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead a roadside operations team and drive performance across dispatch, metrics, and service quality. You will coach, train, and motivate breakdown specialists while enforcing company policies and delivering top-tier customer support on the road.

The role emphasizes flexibility in scheduling, strong communication, and cross-functional collaboration to maintain high standards and support customers nationwide.

Qualifications

• High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center).
• Requires strong knowledge of MS Office.
• Excellent communication skills to work effectively with teams throughout organization.

Responsibilities

• Coach and motivate dispatch timeliness, phone metrics, and operational efficiency.
• Provide training and development support to team members.
• Ensure policy compliance with company procedures.
• Step in to handle customer event management when needed.
• Adjust schedules and priorities to balance workload.

Skills

Excellent communication

Team leadership

Education

High School Diploma/GED

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead a roadside operations team and drive performance across dispatch, metrics, and service quality. You will coach, train, and motivate breakdown specialists while enforcing company policies and delivering top-tier customer support on the road.

The role emphasizes flexibility in scheduling, strong communication, and cross-functional collaboration to maintain high standards and support customers nationwide.