Roadside Dispatch Team Lead – Transportation Ops

Cox Enterprises, Inc.; Newark (NJ); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

High-impact environment

Team collaboration

Competitive compensation

Job summary

Cox Enterprises, Inc. is seeking a Supervisory leader for Transportation Breakdown to drive performance across the Roadside team. You will coach, train, and ensure execution of dispatch timeliness, phone metrics, and operational efficiency while maintaining top service standards.

You will guide development, ensure policy adherence, and support customer event handling. This role demands strong communication, MS Office skills, and the ability to adapt schedules in a fast-paced environment.

Qualifications

• High School Diploma or GED required with 5 years in transportation or call center.
• Bachelor’s degree with 3 years in related field acceptable; Master’s with 1 year; Ph.D. with up to 1 year.
• Strong knowledge of MS Office and ability to work with teams across the organization.

Responsibilities

• Lead and motivate Roadside team to maintain dispatch timeliness, call metrics, and operational efficiency.
• Support employee development and performance coaching for the Roadside specialists.
• Ensure compliance with company procedures and clear communication across shifts.
• Step in as needed to handle customer events and maintain high service standards.
• Ability to adjust schedules and priorities to meet business needs.

Skills

Excellent communication

MS Office

Education

High School Diploma or GED

Bachelor’s degree in related discipline

Master’s degree in related discipline

Ph.D. in related discipline

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisory leader for Transportation Breakdown to drive performance across the Roadside team. You will coach, train, and ensure execution of dispatch timeliness, phone metrics, and operational efficiency while maintaining top service standards.

You will guide development, ensure policy adherence, and support customer event handling. This role demands strong communication, MS Office skills, and the ability to adapt schedules in a fast-paced environment.