Roadside Dispatch Team Lead - Contact Center

Cox Enterprises, Inc.; Billings (MT); Presencial; USD 56.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation with pay

Seven paid holidays

Up to 160 hours wellness leave

Descripción de la vacante

Cox Enterprises, Inc. is seeking a Supervisor of Transportation Breakdown to lead a Roadside team focused on operational performance and customer service excellence.

You will coach dispatch staff, drive timely responses, and enforce company policies while fostering team growth and engagement. The role emphasizes scheduling flexibility, cross-functional collaboration, and a strong customer-first mindset in a fast-paced environment.

Formación

• High School Diploma/GED and 5 years' experience in Transportation, Call Center or related field.
• Requires strong knowledge of MS Office.
• Excellent communication skills to work effectively with teams throughout organization.

Responsabilidades

• Lead dispatch timeliness, phone metrics, and operational efficiency.
• Help team members grow with personalized development and motivation.
• Ensure compliance with company procedures and policies.
• Step in to handle challenging customer events and maintain service quality.
• Adjust schedules and priorities to meet business needs.

Conocimientos

Leadership

Communication

Scheduling

MS Office

Educación

High School Diploma or GED

Bachelor's degree in related discipline

Master's degree in related field

Ph.D. in related field

Herramientas

MS Office

Descripción del empleo

Cox Enterprises, Inc. is seeking a Supervisor of Transportation Breakdown to lead a Roadside team focused on operational performance and customer service excellence.

You will coach dispatch staff, drive timely responses, and enforce company policies while fostering team growth and engagement. The role emphasizes scheduling flexibility, cross-functional collaboration, and a strong customer-first mindset in a fast-paced environment.