Roadside Dispatch Supervisor: Lead, Coach & Elevate Ops

Cox Enterprises, Inc.; Minneapolis (MN); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Seven paid holidays

Up to 160 hours of paid wellnessAnn

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead the Roadside team and drive performance. You will coach and develop dispatchers, ensure timely operations, and maintain high service standards while guiding the team through evolving priorities.

The role emphasizes employee development, policy compliance, and exceptional customer handling. A fast-paced environment with opportunities to impact roadside support is offered, with competitive compensation and benefits.

Qualifications

• Minimum 5 years' experience in Transportation or Call Center.
• Strong knowledge of MS Office.
• Excellent communication skills to work with teams across the organization.

Responsibilities

• Lead and develop the Roadside team to meet performance targets.
• Ensure operational performance and high service standards.
• Motivate breakdown specialists and support employee development.
• Manage scheduling and prioritize workload.
• Communicate with stakeholders to ensure customer satisfaction.

Skills

Coaching

Training

Policy knowledge

Customer handling

Scheduling

Education

High School Diploma/GED

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead the Roadside team and drive performance. You will coach and develop dispatchers, ensure timely operations, and maintain high service standards while guiding the team through evolving priorities.

The role emphasizes employee development, policy compliance, and exceptional customer handling. A fast-paced environment with opportunities to impact roadside support is offered, with competitive compensation and benefits.