Roadside Dispatch Team Lead - Transportation Ops

Cox Automotive; Kansas; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Be the go-to leader in a fast-paced,高

Collaborate with a team that values

Make a real difference in customer on‑

Job summary

Cox Enterprises, Inc. is seeking a Supervisor of Transportation Breakdown to lead our Roadside team and drive operational excellence across the call center. You will coach, train, and motivate staff, ensuring timely dispatch, strong phone metrics, and first-rate customer handling.

The role emphasizes policy adherence, cross-team collaboration, and flexible scheduling to meet business needs while delivering exceptional roadside support for customers.

Qualifications

• Minimum: High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center). The right candidate could also have a bachelor’s degree in a related discipline and 3 years’ experience; a master’s degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Requires strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization

Responsibilities

• Lead and motivate Roadside team to maintain high service standards across the call center
• Oversee dispatch timeliness, phone metrics, and operational efficiency
• Support employee development and coaching to improve performance
• Ensure policy compliance and clear procedures across operations
• Step in to assist during peak periods to maintain service quality

Skills

Coach & Cheerleader

Trainer Extraordinaire

Policy Pro

Customer Whisperer

Flex Master

Education

High School Diploma/GED

Bachelor’s degree in related discipline

Master’s degree in related field

Ph.D. in related field

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor of Transportation Breakdown to lead our Roadside team and drive operational excellence across the call center. You will coach, train, and motivate staff, ensuring timely dispatch, strong phone metrics, and first-rate customer handling.

The role emphasizes policy adherence, cross-team collaboration, and flexible scheduling to meet business needs while delivering exceptional roadside support for customers.