Roadside Dispatch Team Lead — Coach & Ops Leader

Cox Automotive; North Dakota; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fast-paced, high-impact environment

Collaborative team culture

Makes a real difference for customers

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead our Roadside team and drive operational performance across dispatch, scheduling, and event handling. You will support employee development and uphold service standards in a fast-paced call center environment.

The role emphasizes coaching, training, policy adherence, and customer-focused leadership, with a focus on balancing workload and priorities to ensure timely service and customer satisfaction.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center).
• Strong knowledge of MS Office.
• Excellent communication skills to work effectively with teams throughout organization.

Responsibilities

• Lead the Roadside team to improve dispatch timeliness and metrics.
• Develop and coach team members with personalized development.
• Ensure compliance with company procedures.
• Handle customer event coordination and high-quality service.
• Manage schedules and adapt priorities to business needs.

Skills

Coaching

Training

Policy knowledge

Customer service

Scheduling

Education

High School Diploma/GED

Bachelor's degree (related field)

Master's degree (related field)

Ph.D. (related field)

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead our Roadside team and drive operational performance across dispatch, scheduling, and event handling. You will support employee development and uphold service standards in a fast-paced call center environment.

The role emphasizes coaching, training, policy adherence, and customer-focused leadership, with a focus on balancing workload and priorities to ensure timely service and customer satisfaction.