Roadside Dispatch Team Lead — Drive Impact & Growth

Cox Enterprises, Inc.; Cheyenne (WY); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Competitive base salary

Incentive program eligibility

Paid holidays

Paid wellness time off

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead the Roadside team, drive operational performance, and develop a high-performing staff. You will coach dispatchers, ensure service quality, and balance schedules to meet demand.

The role emphasizes leadership, training, policy adherence, and top-tier customer handling in a fast-paced environment. Candidates with related experience and strong communication will thrive.

Qualifications

• High School Diploma/GED plus 5 years in Transportation or Call Center.
• Strong knowledge of MS Office.
• Excellent communication to work with teams across the organization.

Responsibilities

• Coach and motivate dispatch team to improve timeliness and efficiency.
• Develop team members through personalized development and motivation.
• Ensure compliance with company procedures.
• Step in to handle customer events and maintain high service standards.

Skills

Leadership

Communication

MS Office

Education

High School Diploma/GED

Related degree alternative

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead the Roadside team, drive operational performance, and develop a high-performing staff. You will coach dispatchers, ensure service quality, and balance schedules to meet demand.

The role emphasizes leadership, training, policy adherence, and top-tier customer handling in a fast-paced environment. Candidates with related experience and strong communication will thrive.