Roadside Dispatch Team Lead - High-Impact Center

Cox Automotive; South Dakota; Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High-impact environment

Team collaboration

Opportunities for development

Descripción de la vacante

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead the Roadside team and drive operational performance. You will coach staff, manage schedules, and ensure top-tier service with a focus on dispatch timeliness and customer event handling.

The role emphasizes development, policy compliance, and cross-team collaboration to keep operations efficient in a fast-paced environment.

Formación

• Minimum 5 years in transportation or call center fields with leadership experience.
• Strong MS Office proficiency and organizational skills.
• Excellent written and verbal communication across teams.

Responsabilidades

• Lead Roadside team to meet dispatch and service metrics.
• Develop, coach, and motivate breakdown specialists for performance.
• Maintain compliance with company procedures and policies.
• Step in to handle complex customer events and ensure top service.

Conocimientos

Coaching leadership

Team motivation

Operational scheduling

Dispute resolution

Customer service excellence

Educación

High School Diploma or GED

Bachelor’s degree in related discipline (optional)

Descripción del empleo

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead the Roadside team and drive operational performance. You will coach staff, manage schedules, and ensure top-tier service with a focus on dispatch timeliness and customer event handling.

The role emphasizes development, policy compliance, and cross-team collaboration to keep operations efficient in a fast-paced environment.