Roadside Dispatch Team Lead - Transportation Operations

Cox Enterprises, Inc.; Oakbrook Terrace (IL); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Fast-paced environment

Team collaboration

Impactful role

Job summary

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown to lead a Roadside team delivering timely dispatch, high service standards, and strong customer outcomes. You will coach, train, and motivate breakdown specialists while ensuring adherence to company policies and procedures.

The role emphasizes cross-functional collaboration, initiative, and adaptability in a fast-paced environment. Competitive base salary, with potential incentive opportunities and comprehensive benefits.

Qualifications

• Minimum High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center).
• Requires strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization

Responsibilities

• Lead and coach a dispatch team to improve timeliness and efficiency.
• Support employee development and motivation for breakdown specialists.
• Maintain high service standards across the call center and field operations.

Skills

Communication skills

Education

High School Diploma/GED

Bachelor's degree in related discipline

Tools

MS Office

Job description

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown to lead a Roadside team delivering timely dispatch, high service standards, and strong customer outcomes. You will coach, train, and motivate breakdown specialists while ensuring adherence to company policies and procedures.

The role emphasizes cross-functional collaboration, initiative, and adaptability in a fast-paced environment. Competitive base salary, with potential incentive opportunities and comprehensive benefits.