Roadside Dispatch Team Lead – Coaching & Operations

Cox Enterprises, Inc.

Jackson (MS)

On-site

USD 56,000 - 83,000

Full time

4 days ago

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Benefits offered by this job

Be the go-to leader in fast-paced env.

Team values hustle, heart, humor

Make a real difference for roadside/客户

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations), to lead a Roadside team, drive operational performance, and develop staff in a fast-paced environment. You’ll motivate specialists, maintain service standards, and ensure timely dispatch and customer handling on the road.

The role emphasizes coaching, training, policy adherence, and flexible scheduling. A strong MS Office background and excellent communication are required to thrive in this

Qualifications

High School Diploma or GED with 5 years in Transportation or Call Center; alternative combos accepted.
Strong MS Office knowledge and proficient communication across teams.
Bachelor’s or higher in a related discipline with relevant experience is acceptable for a senior role.

Responsibilities

Lead dispatch timeliness, phone metrics, and overall operational efficiency.
Coach and develop roadside specialists to improve performance.
Ensure compliance with company procedures and policies.
Assist in scheduling and prioritization across shifts.

Skills

Coaching

Team leadership

Communication

Development planning

Education

High School Diploma or GED

Bachelor's degree related field

Master's degree related field

Tools

MS Office

Job description

The role emphasizes coaching, training, policy adherence, and flexible scheduling. A strong MS Office background and excellent communication are required to thrive in this

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