Roadside Dispatch Team Lead: Coach & Optimize Ops

Cox Automotive; Rhode Island; On-site; USD 65,000 - 90,000; Full time

Job summary

Cox Enterprises, Inc. seeks a Supervisor of Transportation Breakdown (Market Place Operations) to lead a Roadside team focused on delivering exceptional service. Responsibilities include coaching, scheduling, and maintaining high operational standards for dispatch, events, and call-center support.

The role emphasizes team development, compliance with policies, and proactive problem-solving to ensure smooth event handling and strong customer experiences on the road.

Qualifications

• High School Diploma/GED and 5 years’ related experience (Transportation, Call Center) or an equivalent combination as described in the job posting.
• Strong knowledge of MS Office applications.
• Excellent communication skills to work effectively with teams across the organization.

Responsibilities

• Coach & Cheerleader: guide the team to timeliness and efficiency.
• Trainer Extraordinaire: support development and motivation of team members.
• Policy Pro: ensure compliance with company procedures.
• Customer Whisperer: handle event support and customer interactions as needed.
• Flex Master: adjust schedules and priorities to meet demands.

Skills

Leadership

Communication

Team Collaboration

Tools

MS Office

Job description

Cox Enterprises, Inc. seeks a Supervisor of Transportation Breakdown (Market Place Operations) to lead a Roadside team focused on delivering exceptional service. Responsibilities include coaching, scheduling, and maintaining high operational standards for dispatch, events, and call-center support.

The role emphasizes team development, compliance with policies, and proactive problem-solving to ensure smooth event handling and strong customer experiences on the road.