Roadside Dispatch Supervisor — Lead a High-Impact Team

Cox Enterprises, Inc.; Edgerton (WI); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Fast-paced environment

Collaborative team

Roadside support impact

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead a Roadside team responsible for timely dispatch, superior call handling, and consistent service across the operation.

You will coach, train, and motivate breakdown specialists while ensuring compliance with company procedures. This leadership role offers a base salary in the mid to high range, opportunities for incentive programs, generous paid time off, holidays, and wellness benefits.

Qualifications

• High School Diploma/GED required and 5 years' experience in Transportation or Call Center.
• Degree in related discipline strongly desired but not required if experience is strong.
• Strong knowledge of MS Office and excellent communication across teams.

Responsibilities

• Lead dispatch timeliness, phone metrics, and operational efficiency.
• Coach and develop team members through personalized training and motivation.
• Ensure compliance with company procedures and policies.
• Step in to handle customer events to ensure top-notch service.
• Manage scheduling and priorities to balance workloads.

Skills

Coach & Cheerleader

Trainer Extraordinaire

Policy Pro

Customer Whisperer

Flex Master

Education

High School Diploma/GED

Bachelor's degree in related discipline

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown to lead a Roadside team responsible for timely dispatch, superior call handling, and consistent service across the operation.

You will coach, train, and motivate breakdown specialists while ensuring compliance with company procedures. This leadership role offers a base salary in the mid to high range, opportunities for incentive programs, generous paid time off, holidays, and wellness benefits.