Roadside Dispatch Team Lead — High-Impact Ops

Cox Enterprises, Inc.; Huntsville (AL); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Incentive program

Vacation with pay

Seven paid holidays

Wellness program (up to 160 hours)

Job summary

Cox Enterprises, Inc. seeks a Supervisor of Transportation Breakdown (Market Place Operations) to lead a Roadside team responsible for dispatch timeliness, performance metrics, and exceptional customer service.

You will coach, train, and motivate team members, ensuring policy compliance and effective event handling while managing schedules in a fast-paced environment. This leadership role reports to Market Place Operations.

Qualifications

• High School Diploma/GED with 5 years in Transportation or Call Center.
• Strong MS Office knowledge.
• Excellent communication to work across the organization.

Responsibilities

• Coach and develop the Roadside team to improve dispatch timeliness and metrics.
• Provide training and motivation for team members.
• Ensure policy compliance with company procedures.
• Step in to handle escalated customer events and maintain service levels.
• Schedule management and prioritization to maintain operations.

Skills

Communication skills

Team leadership

Education

High School Diploma/GED

Bachelor's degree in related discipline

Master's degree

Ph.D.

Tools

MS Office

Job description

Cox Enterprises, Inc. seeks a Supervisor of Transportation Breakdown (Market Place Operations) to lead a Roadside team responsible for dispatch timeliness, performance metrics, and exceptional customer service.

You will coach, train, and motivate team members, ensuring policy compliance and effective event handling while managing schedules in a fast-paced environment. This leadership role reports to Market Place Operations.